Period covered: —
Total ARRvs FY26 plan
—
EBITDAvs FY26 plan
—
Bookings - Newvs FY26 plan
—
Financial
ARR Growth (YoY %)
—
New ARR
—
Expansion ARR (Price/Organic)
—
Upsell ARR
—
Downsell ARR
—
Churned ARR
—
Service Revenue
—
DSO
—
Debt Aged 90d+
—
Sales & Marketing
Bookings - New
—
Bookings - Price
—
Bookings - Upsell
—
Gross Pipeline Coverage
—
Weighted Pipeline Coverage
—
Leads Generated
—
Lead Conversion Rate
—
Lead Win Rate
—
Customer Count
—
CAC
—
Customer
SLA P1 First Response
—
First Contact Resolution
—
Aged Tickets (30d+)
—
Customer Health — Critical + At-Risk ARR
—
Customer NPS
—
Professional Services
Team Utilisation
—
Billable %
—
Project ARR — At-Risk + On-Hold + Overdue
—
Onboarding Adoption
—
Metrics only exist for Health Metrics
Product & Engineering
Roadmap on Track
—
# of Assumptions Tested
—
% of Problems Resolved
—
Metrics are shown at Group level only
People
Open Roles / Average Time to Fill
—
Attrition (YTD)
—
At-Risk Critical Talent
—
eNPS
—
Metrics are shown at Group level only
OKRs
OKRs Achieved
—